Help Desk

How do I return an item?

No returns will be accepted without a Return Merchandise Authorization (RMA). Please contact customer service for an RMA.

Returned, refused and seized packages

We strongly encourage you to contact your customs office or other appropriate authority before you place an order to familiarize yourself with any regulations or restrictions that may apply. Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, delivery being delayed, or returned to us.

Before you make a purchase, please read our disclaimer regarding returned, refused or seized orders:

Address or other customer error: If a package is returned to Prolog Health due to address error (or any other error) made by the customer, the customer will be responsible for any shipping fees incurred. A refund will be issued for merchandise only, minus a 20% restocking fee.

Violation of laws: If a package is returned to Prolog Health due to violation of a country's laws, the customer will be responsible for any fees (such as quarantine, warehousing or shipping) billed to Prolog Health. A refund will be issued for merchandise only, minus a 20% restocking fee

Customer refusal: If a customer refuses a package because of additional fees (or for any other reason), Prolog Health will issue a refund for merchandise only, minus a 20% restocking fee, upon receipt of the returned package. The customer will be responsible for any shipping fees incurred.

Customs seizure: If a package has been halted/seized by customs or abandoned by the shipping carrier, the customer will not receive credit for the order. If and when Prolog Health receives the returned package, a refund will be issued for merchandise only, minus a 20% restocking fee.

For any returned package: For any order that is returned to Prolog Health, if return shipping cost is greater than the cost of goods ordered Prolog Health will instruct the carrier to abandon the package. In such a case, the customer will not receive a refund for the order, but will not be liable for the return shipping cost.

Destroyed or unreturned package: If a package has been destroyed by customs or the carrier, or has otherwise not been returned to Prolog Health, we cannot issue a refund for the order.

Any duties or taxes that may apply are your responsibility.

Import taxes, customs duties and tariffs

Prices do not include customs fees, taxes, duties or tariffs.

Each country has its own laws and regulations. We cannot predict or estimate additional customs fees, taxes or tariffs that may apply to your order. It is your responsibility to pay these fees or to contact your country's appropriate authority to discuss or dispute such fees. These fees are determined by your local authority. Prolog Health has no control over these fees and does not collect any money from them.

If any additional fees apply to your order, you will be charged at the time of delivery. As stated in our disclaimer, if you refuse a shipment because of these fees, we will issue a refund for merchandise only minus a 20% restocking fee, upon receipt of the returned package. You will be responsible for any shipping fees (including return shipping) incurred and/or billed to Prolog Health.

Please contact customer service for more information on returning an item. Thank you.

800.301.3734 (toll free)

What are dietary supplements?

Dietary supplements include such ingredients as vitamins, minerals, herbs, amino acids, and enzymes. Dietary supplements are marketed in forms such as tablets, capsules, softgels, gelcaps, powders, and liquids.


What are the benefits of dietary supplements?

Some supplements can help assure that you get enough of the vital substances the body needs to function; others may help reduce the risk of disease. But supplements should not replace complete meals which are necessary for a healthful diet – so, be sure you eat a variety of foods as well.

Unlike drugs, supplements are not permitted to be marketed for the purpose of treating, diagnosing, preventing, or curing diseases. That means supplements should not make disease claims, such as “lowers high cholesterol” or “treats heart disease.” Claims like these cannot be legitimately made for dietary supplements.


Are there any risks in taking supplements?

Yes. Many supplements contain active ingredients that have strong biological effects in the body. This could make them unsafe in some situations and hurt or complicate your health. For example, the following actions could lead to harmful – even life-threatening – consequences.

  • Combining supplements
  • Using supplements with medicines (whether prescription or over-the-counter)
  • Substituting supplements for prescription medicines
  • Taking too much of some supplements, such as vitamin A, vitamin D, or iron
    Some supplements can also have unwanted effects before, during, and after surgery. So, be sure to inform your healthcare provider, including your pharmacist about any supplements you are taking.


Are there tips your recommend for Dietary Supplement Users?

FDA, as well as health professionals and their organizations, receive many inquiries each year from consumers seeking health-related information, especially about dietary supplements. Clearly, people choosing to supplement their diets with herbals, vitamins, minerals, or other substances want to know more about the products they choose so that they can make informed decisions about them. The choice to use a dietary supplement can be a wise decision that provides health benefits. However, under certain circumstances, these products may be unnecessary for good health or they may even create unexpected risks.

Given the abundance and conflicting nature of information now available about dietary supplements, you may need help to sort the reliable information from the questionable. Below are tips and resources that we hope will help you be a savvy dietary supplement user. The principles underlying these tips are similar to those principles a savvy consumer would use for any product.


Where can I get more information on Dietary Supplements?

For more information on dietary supplements, please visit the FDA website here

More in Information for Consumers
Dietary Supplements: What You Need to Know
Tips for Dietary Supplement Users
Questions and Answers on Dietary Supplements